Need help?

Frequenty Asked Questions

Welcome to our FAQ section! Here, we’ve compiled answers to the most common questions we receive. Whether you’re new to our platform or a long-time user, this section aims to provide clear and concise information to help you navigate and make the most of our services. If you have a question that isn’t covered here, please feel free to reach out to our support team. We’re here to help!

How can I reach you if I have questions about the themes?


If you have any questions or need assistance, you can log in and submit a support ticket. Our support team will reply promptly to help you.

Can I get a refund for my purchase?


No, since our themes are digital products, we do not offer refunds once the purchase is made.

Can you install the theme on my domain?


Yes, we offer installation services. If you need us to install the theme, please share your journal login details and cPanel login details in a support ticket.

What is the minimum OJS version required?


Our themes require a minimum of OJS version 3.4 and 3.3 to ensure compatibility and optimal performance. Supported version of OJS is mentioned on each theme details page.

Do your themes support responsive design?


All of our themes are fully responsive, ensuring a seamless viewing experience across all devices, including desktops, tablets, and smartphones.

Contact Process

Step-by-step

We value your questions and are here to assist you every step of the way. Our support process is designed to be straightforward and user-friendly, ensuring you can easily get in touch with us for any help you need. By following the simple steps to log in, create a ticket, and await our prompt response, you can be confident that your inquiries are being handled with the utmost care and attention.

01.

Signup / Login

Create an account or log in to your existing account to access the support ticket system.

02.

Create a Ticket

Fill out the support ticket form with your issue details and submit it. Make sure your email address is correct.

03.

Receive Notification

You will be notified via email when our support team responds to your ticket.

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